1. About ApnaSafar.pk

ApnaSafar.pk provides travel and tourism-related services including but not limited to:

• Domestic & International Flight Bookings
• Umrah Packages
• Hajj Packages
• Hotel Reservations
• Visa Assistance
• Travel Insurance Assistance
• Transportation Services
• Tour Packages

All services are subject to availability and applicable provider policies.

2. Acceptance of Terms

By using ApnaSafar.pk, you confirm that:

• You are legally eligible to enter into agreements
• All information provided by you is accurate and complete
• You agree to comply with these Terms & Conditions

If you do not agree with any part of these terms, please do not use our website or services.

3. Booking & Reservation Policy

Booking Confirmation

All bookings are subject to confirmation and availability from airlines, hotels, embassies, or other service providers.

Customer Responsibility

Customers are responsible for:

• Providing accurate personal and travel information
• Verifying travel dates and documents
• Reviewing booking details before confirmation
• Ensuring passport validity and visa requirements

Price Changes

Prices may change without prior notice due to:

• Airline fare updates
• Currency fluctuations
• Government taxes
• Supplier charges

Final prices are confirmed at the time of booking.

4. Payment Terms

Payment Methods

Customers may pay through approved payment methods including:

• Bank Transfer
• Online Payment Gateway
• Mobile Wallet Services
• Cash Deposit

Payment Confirmation

Bookings may remain pending until full payment is received and verified.

Outstanding Dues

ApnaSafar.pk reserves the right to cancel unpaid bookings without prior notice.

5. Cancellation & Refund Policy

Flight Bookings

Flight cancellations and refunds are subject to airline policies and fare rules.

Umrah & Hajj Packages

Cancellation charges may apply depending on visa processing, hotel reservations, transport bookings, and supplier policies.

Refund Processing Time

Refunds typically require 7–21 working days depending on airlines, banks, or third-party service providers.

Non-Refundable Services

Certain discounted or promotional services may be completely non-refundable.

6. Visa & Immigration Responsibility

ApnaSafar.pk only provides visa assistance services and does not guarantee visa approval.

Visa approval or rejection is solely the decision of the relevant embassy or immigration authority.

Customers are responsible for:

• Providing valid documents
• Meeting embassy requirements
• Attending interviews if required

ApnaSafar.pk is not liable for visa delays, refusals, or rejections.

7. Travel Insurance

Customers are encouraged to obtain travel insurance for protection against:

• Trip cancellations
• Medical emergencies
• Travel delays
• Lost baggage
• Unexpected incidents

Insurance terms depend on the selected insurance provider.

8. Website Usage Policy

Users agree not to:

• Use the website for unlawful purposes
• Submit false or misleading information
• Attempt unauthorized access to systems
• Distribute harmful software or malware
• Copy or reproduce website content without permission

Violation of these terms may result in restricted access or legal action.

9. Intellectual Property Rights

All website content including:

• Logos
• Text
• Graphics
• Images
• Website design
• Branding materials

are the intellectual property of ApnaSafar.pk unless otherwise stated.

Unauthorized use, copying, or reproduction is strictly prohibited.

10. Limitation of Liability

ApnaSafar.pk shall not be held responsible for:

• Airline schedule changes
• Flight cancellations
• Visa rejections
• Hotel overbooking issues
• Weather conditions
• Government restrictions
• Delays caused by third parties
• Losses resulting from incorrect customer information

Our liability is limited to the amount paid for the relevant service where legally applicable.

11. Third-Party Services

Some services are provided by third-party companies such as airlines, hotels, transport providers, and embassies.

ApnaSafar.pk acts as a facilitator and is not directly responsible for third-party actions, delays, or service failures.

12. Privacy Protection

Customer information is handled according to our Privacy Policy.

Please review our Privacy Policy for complete details regarding data collection, usage, and protection.

13. Force Majeure

ApnaSafar.pk shall not be liable for failure or delays caused by events beyond reasonable control, including:

• Natural disasters
• War or political unrest
• Pandemics
• Government restrictions
• Airline operational disruptions
• Technical failures

14. Modification of Terms

ApnaSafar.pk reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page with the revised effective date.

15. Governing Law

These Terms & Conditions shall be governed and interpreted under the laws of Pakistan.

Any disputes arising from the use of our services shall fall under the jurisdiction of Pakistani courts.