1. Information We Collect

We may collect the following types of information from customers and website visitors:

Personal Information

• Full Name
• Phone Number
• Email Address
• CNIC / Passport Information
• Residential Address
• Nationality
• Date of Birth

Travel Information

• Flight booking details
• Hotel reservation details
• Visa application information
• Umrah & Hajj package details
• Travel preferences and history

Payment Information

• Payment transaction details
• Bank transfer information
• Billing details

Note: ApnaSafar.pk does not store complete debit or credit card information on its servers.

Technical Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics data

2. How We Use Your Information

We use customer information for the following purposes:

• Processing travel bookings and reservations
• Managing Umrah & Hajj services
• Visa processing assistance
• Customer support and communication
• Payment verification and invoicing
• Improving website functionality and user experience
• Sending booking confirmations and travel updates
• Preventing fraud and unauthorized activities
• Complying with legal and regulatory requirements

3. Sharing of Information

ApnaSafar.pk may share customer information with trusted third parties only when necessary, including:

• Airlines
• Hotels
• Visa processing partners
• Government authorities
• Payment gateway providers
• Travel service providers

We do not sell, rent, or trade customer personal information to third parties for marketing purposes.

4. Data Protection & Security

We implement appropriate technical and organizational security measures to protect customer information from:

• Unauthorized access
• Data misuse
• Loss or theft
• Disclosure or alteration

Our website uses secure technologies and reasonable security practices to safeguard sensitive information.

5. Cookies Policy

ApnaSafar.pk may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance customer experience

Users may disable cookies through browser settings; however, some website features may not function properly.

6. Third-Party Links

Our website may contain links to third-party websites or services. ApnaSafar.pk is not responsible for the privacy practices, content, or security policies of external websites.

Users are advised to review the privacy policies of third-party platforms before sharing personal information.

7. Data Retention

We retain customer information only for as long as necessary to:

• Provide requested services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements and policies

8. Customer Rights

Customers may request to:

• Access their personal information
• Correct inaccurate information
• Update contact details
• Request deletion of personal data (subject to legal requirements)

For privacy-related requests, customers may contact our support team.

9. Children’s Privacy

ApnaSafar.pk services are not intended for children under the age of 13 without parental or guardian supervision. We do not knowingly collect personal information from minors without appropriate consent.

10. Policy Updates

ApnaSafar.pk reserves the right to modify or update this Privacy Policy at any time without prior notice. Updated policies will be published on this page with the revised effective date.

Users are encouraged to review this page periodically.